List of questions about "others"

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What should I do if the chat rating screen does not appear or I cannot select Not Resolved?

If the rating screen does not appear after using AI Chat Support or you can...

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How do I contact you about a possible duplicate Payment or a billing question?

If you have questions about a charge or find a Payment in your history that...

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Where can I send requests or suggestions for improving Native Camp?

You can submit requests or suggestions for improving Native Camp through th...

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Where can I access Customer Support (Contact Us form)?

Contact Us is available through AI Support (chat).Please first review the i...

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I do not know how to complete the Withdrawal (cancellation) procedure. What should I do if I cannot cancel?

You can complete the Withdrawal procedure from User Settings on My Page.   ...

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I re-enrolled, but I haven't received my Coins. Can my data be carried over?

Re-enrollment bonus Coins are automatically sent to the Coin Collection Box...

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Why can I take Lessons normally in GoogleChrome or Microsoft Edge but not in FireFox?

We recommend using GoogleChrome, Firefox, or Microsoft Edge, but depending ...

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Why did I receive a message from a Tutor I do not remember taking a Lesson with?

In most cases, the Tutor's message may be a delayed message about a Lesson ...

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I cannot reply to the response email from Contact Us. How can I send additional information?

Emails from Customer Support are sent from a send-only email address, so yo...

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Can I review my AI chat support conversation history later?

No. Your conversation history with AI Support is reset when you navigate to...

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