{"id":9899,"date":"2024-12-25T13:09:33","date_gmt":"2024-12-25T05:09:33","guid":{"rendered":"https:\/\/nativecamp.net\/zh-tw\/blog\/?p=9899"},"modified":"2024-12-24T11:10:22","modified_gmt":"2024-12-24T03:10:22","slug":"%e5%ad%b8%e7%bf%92%e5%9c%a8%e8%99%95%e7%90%86%e5%ae%a2%e8%a8%b4%e6%99%82%e5%8f%af%e4%bb%a5%e7%94%a8%e5%88%b0%e7%9a%84%e8%8b%b1%e6%96%87%e8%a1%a8%e9%81%94%e5%90%a7%ef%bc%81","status":"publish","type":"post","link":"https:\/\/nativecamp.net\/zh-tw\/blog\/9899\/","title":{"rendered":"\u5b78\u7fd2\u5728\u8655\u7406\u5ba2\u8a34\u6642\u53ef\u4ee5\u7528\u5230\u7684\u82f1\u6587\u8868\u9054\u5427\uff01"},"content":{"rendered":"

\u5728\u5546\u696d\u884c\u70ba\u4e2d\uff0c\u9047\u5230\u554f\u984c\u662f\u4e0d\u53ef\u907f\u514d\u7684\u3002<\/span><\/p>\n

\u50cf\u662f\u4ea4\u8ca8\u65e5\u671f\u63a8\u9072\u3001\u5546\u54c1\u6709\u7f3a\u9677\u6216\u662f\u5bc4\u932f\u5546\u54c1\u7b49\u3002<\/span><\/p>\n

\u50cf\u9019\u7a2e\u6642\u5019\uff0c\u6211\u5011\u7169\u60f1\u7684\u901a\u5e38\u662f\u4f86\u81ea\u9867\u5ba2\u7684\u300c\u6295\u8a34\u300d<\/span><\/strong><\/span>\u3002<\/span><\/p>\n

\u901a\u5e38\u662f\u56e0\u70ba\u9867\u5ba2\u7d93\u6b77\u4e86\u9810\u6599\u4e4b\u5916\u7684\u7d93\u6b77\u800c\u611f\u5230\u56f0\u64fe\u6216\u61a4\u6012\u3002<\/span><\/p>\n

\u5982\u679c\u662f\u6211\u5011\u9019\u908a\u7684\u932f\u8aa4\u6642\uff0c\u6211\u5011\u5fc5\u9808\u53bb\u5e6b\u9867\u5ba2\u89e3\u6c7a\u554f\u984c\u624d\u884c\u3002\u6211\u5011\u6703\u5148\u8ddf\u5c0d\u65b9\u9053\u6b49\uff0c\u7136\u5f8c\u518d\u9032\u884c\u8655\u7406\u3002<\/span><\/p>\n

\u6211\u5011\u901a\u5e38\u5047\u8a2d\u9867\u5ba2\u6295\u8a34\u7684\u624b\u6bb5\u662f\u9762\u5c0d\u9762\u3001\u96fb\u8a71\uff0c\u4ee5\u53ca\u96fb\u5b50\u90f5\u4ef6\u7b49\u3002<\/span><\/p>\n

\u7531\u65bc\u8655\u7406\u5ba2\u8a34\u662f\u4e00\u7a2e\u975e\u5e38\u6709\u79ae\u8c8c\u7684\u8868\u9054\u65b9\u5f0f\uff0c\u6211\u8a8d\u70ba\u5404\u4f4d\u4e0d\u9700\u8981\u592a\u64d4\u5fc3\u9019\u4e9b\u8868\u9054\u65b9\u5f0f\u4e4b\u9593\u7684\u5dee\u7570\u3002<\/span><\/p>\n

\u6b64\u5916\uff0c\u5728\u5ba2\u8a34\u4e2d\u4e5f\u6703\u6709\u7121\u6cd5\u61c9\u5c0d\u7684\u6295\u8a34\u4e8b\u4ef6\u767c\u751f\u5462\u2026\u2026<\/span><\/p>\n

\u6211\u5011\u4e5f\u6703\u5728\u9019\u7bc7\u6587\u7ae0\u4e2d\u7528\u82f1\u6587\u8ddf\u5404\u4f4d\u4ecb\u7d39\uff0c\u6211\u5011\u5728\u7528\u4e2d\u6587\u8655\u7406\u5145\u6eff\u58d3\u529b\u7684\u6295\u8a34\u6848\u4ef6\u6642\u6703\u7528\u5230\u7684\u8868\u9054\u65b9\u5f0f\u3002<\/span><\/p>\n

 <\/p>\n

\u6295\u8a34\u7684\u82f1\u6587\u600e\u9ebc\u8aaa\uff1f<\/b><\/h2>\n

 <\/p>\n

\u7528\u82f1\u6587\u8868\u9054\u6295\u8a34\u7684\u6642\u5019\uff0c\u8a72\u7528\u54ea\u500b\u55ae\u5b57\u6bd4\u8f03\u5408\u9069\u5462\uff1f<\/span><\/p>\n

\u96d6\u7136\u6709\u300cclaim\u300d\u9019\u500b\u55ae\u5b57\uff0c\u4f46\u662f\u9019\u4e26\u4e0d\u5408\u9069\u3002\u56e0\u70ba\u9019\u662f\u300c\u8981\u6c42\u3001\u8acb\u6c42\u300d\u7684\u610f\u601d\uff0c\u8acb\u5404\u4f4d\u591a\u52a0\u6ce8\u610f\u3002<\/span><\/p>\n

\u4e2d\u6587\u7684\u300c\u6295\u8a34\u3001\u62b1\u6028\u300d\u5728\u82f1\u6587\u4e2d\u76f8\u7576\u65bc\u300ccomplaint\u300d\u9019\u500b\u55ae\u5b57\uff0c\u5b83\u7684\u52d5\u8a5e\u662f\u300ccomplain\u300d\u3002<\/span><\/p>\n

\u63a5\u4e0b\u4f86\u6703\u4ecb\u7d39\u8207\u4e4b\u76f8\u95dc\u7684\u55ae\u5b57\uff0c\u8acb\u5404\u4f4d\u4f86\u78ba\u8a8d\u4e00\u4e0b\u3002<\/span><\/p>\n

 <\/p>\n

complaints handling
\n<\/b><\/span>
\n\u6295\u8a34\u8655\u7406
\n<\/span>
\ncomplainer
\n<\/b><\/span>
\n\u6295\u8a34\u4eba\u3001\u5634\u4e0a\u8aaa\u8457\u4e0d\u6eff\u7684\u4eba\u3001\u62b1\u6028\u7684\u4eba
\n<\/span>
\ndissatisfied customer
\n<\/b><\/span>
\n\u5c0d\u65bc\u670d\u52d9\u6c92\u6709\u611f\u5230\u6eff\u8db3\u7684\u9867\u5ba2\uff0c\u8207\u6295\u8a34\u4eba\u4e0d\u540c<\/span><\/h5>\n

 <\/p>\n

\u5728\u570b\u5916\u5c0d\u65bc\u5ba2\u8a34\u8655\u7406\u662f\u76f8\u7576\u56b4\u8b39\u7684\uff0c\u6240\u4ee5\u6211\u5011\u6703\u7528\u542b\u6709\u638c\u63e1\u5c0d\u8a71\u4e3b\u5c0e\u6b0a\u4e26\u5de7\u5999\u8655\u7406\u610f\u601d\u7684\u300chandling\u300d\u3002<\/span><\/p>\n

 <\/p>\n

\u8655\u7406\u5ba2\u8a34\u6642\u53ef\u4ee5\u4f7f\u7528\u7684\u77ed\u53e5<\/b><\/h2>\n

 <\/p>\n

\u63a5\u4e0b\u4f86\u4ecb\u7d39\u8655\u7406\u5ba2\u8a34\u6642\u53ef\u4ee5\u4f7f\u7528\u7684\u77ed\u53e5\u5427\u3002<\/span><\/p>\n

\u8b93\u6211\u5011\u4e00\u8d77\u6309\u7167\u6642\u9593\u9806\u5e8f\u4f86\u5b78\u7fd2\uff0c\u8ca0\u8cac\u4eba\u5bdf\u89ba\u5230\u9867\u5ba2\u7684\u6295\u8a34\u5f8c\u6703\u4f7f\u7528\u7684\u8868\u9054\u65b9\u5f0f\u5427\uff01<\/span><\/p>\n

 <\/p>\n

\u4ee5\u540c\u7406\u5fc3\u770b\u5f85<\/b>\u6295\u8a34\u5167\u5bb9<\/b><\/span><\/p>\n

 <\/p>\n

\u5047\u8a2d\u662f\u96fb\u8a71\u61c9\u5c0d\u6216\u9762\u5c0d\u9762\u7b49\u5834\u666f\uff0c\u9762\u5c0d\u9867\u5ba2\u7684\u6295\u8a34\u8981\u4ee5\u5c0d\u65b9\u7acb\u5834\u50be\u807d\u662f\u5f88\u91cd\u8981\u7684\u4e00\u4ef6\u4e8b\u3002<\/span><\/p>\n

\u300c\u6211\u80fd\u5920\u7406\u89e3\u60a8\u7684\u4e0d\u6eff\u4e4b\u8655\u3002\u300d<\/span><\/p>\n

\u50cf\u9019\u6a23\u8868\u9054\u51fa\u4f60\u5354\u52a9\u5c0d\u65b9\u7684\u614b\u5ea6\u3002<\/span><\/p>\n

 <\/p>\n

I understand (what you mean).<\/b>
\n\u6211\u660e\u767d\u60a8\u6240\u8aaa\u7684\u3002
\n<\/span>
\nI see (what you are saying).<\/b>
\n\u6211\u61c2\u60a8\u8aaa\u7684\u3002<\/span><\/h5>\n

 <\/p>\n

\u5982\u679c\u662f\u96fb\u8a71\u61c9\u5c0d\u7684\u8a71\uff0c\u6211\u5011\u5fc5\u9808\u638c\u63e1\u6642\u6a5f\u4e26\u6642\u5e38\u5411\u5c0d\u65b9\u8868\u9054\u4f60\u7684\u7406\u89e3\u3002<\/span><\/p>\n

\u5728\u5411\u5c0d\u65b9\u8868\u9054\u7406\u89e3\u7684\u6642\u5019\uff0c\u7528 \u300cYes, ma’am\/sir\u201d\u300d\u5c31OK\u4e86\u3002<\/span><\/p>\n

 <\/p>\n

\u611f\u8b1d\u5c0d\u65b9\u63d0\u4f9b\u610f\u898b\u56de\u994b<\/b><\/span><\/p>\n

 <\/p>\n

\u9867\u5ba2\u90fd\u9858\u610f\u82b1\u6642\u9593\u63d0\u4f9b\u6539\u5584\u670d\u52d9\u7684\u5efa\u8b70\u4e86\uff0c\u90a3\u9ebc\u5728\u9053\u6b49\u8207\u89e3\u6c7a\u554f\u984c\u4e4b\u524d\uff0c\u6211\u5011\u9996\u5148\u8a72\u505a\u7684\u662f\u5411\u5c0d\u65b9\u81f4\u8b1d\u3002<\/span><\/p>\n

 <\/p>\n

Thank you for taking the time to tell us.<\/b>
\n\u611f\u8b1d\u60a8\u82b1\u8cbb\u5bf6\u8cb4\u7684\u6642\u9593\u806f\u7e6b\u6211\u5011\u3002
\n<\/span>
\nThank you for letting us know about your experience with our services.<\/b>
\n\u611f\u8b1d\u60a8\u8b93\u6211\u5011\u77e5\u9053\u60a8\u5c0d\u672c\u516c\u53f8\u670d\u52d9\u7684\u5bf6\u8cb4\u610f\u898b\u3002<\/span><\/h5>\n

 <\/p>\n

\u7531\u65bc\u4e0d\u662f\u7279\u5225\u96e3\u7684\u8868\u9054\uff0c\u53ea\u8981\u7528Thank you for \u301c\u5c31OK\u4e86\u3002<\/span><\/p>\n

 <\/p>\n

\u8907\u8aa6\u4e00\u6b21\u6295\u8a34\u5167\u5bb9\u7684\u6982\u8981<\/b><\/span><\/p>\n

 <\/p>\n

\u9867\u5ba2\u7684\u6295\u8a34\u5167\u5bb9\u901a\u5e38\u6703\u7531\u6545\u4e8b\u7684\u5f62\u5f0f\u7d44\u6210\uff0c\u800c\u4e14\u5f80\u5f80\u6703\u5f88\u5197\u9577\u3002<\/span><\/p>\n

\u70ba\u4e86\u8b93\u9867\u5ba2\u7372\u5f97\u9069\u7576\u7684\u5354\u52a9\uff0c\u5404\u4f4d\u53ef\u4ee5\u5617\u8a66\u4e86\u89e3\u5ba2\u6236\u7684\u610f\u5716\u4e26\u8907\u8aa6\u4e00\u6b21\u3002\u5982\u679c\u6211\u5011\u7406\u89e3\u932f\u8aa4\u7684\u8a71\uff0c\u9867\u5ba2\u4e5f\u6703\u8a02\u6b63\u6211\u5011\u7684\u932f\u8aa4\u3002<\/span><\/p>\n

\u5728\u521d\u671f\u968e\u6bb5\u76f8\u4e92\u78ba\u8a8d\u4ea4\u8ac7\u5167\u5bb9\u662f\u975e\u5e38\u91cd\u8981\u7684\u3002<\/span><\/p>\n

 <\/p>\n

Please, let me clarify my understanding.<\/b>
\n\u8acb\u8b93\u6211\u78ba\u8a8d\u4e00\u4e0b\u6211\u7684\u7406\u89e3\u662f\u5426\u6b63\u78ba\u3002
\n<\/span>
\nI can see that you are very concerned about not receiving your order.<\/b>
\n\u60a8\u662f\u5728\u64d4\u5fc3\u9072\u9072\u672a\u6536\u5230\u60a8\u8a02\u8cfc\u7684\u5546\u54c1\u3002
\n<\/span>
\nI understand that you’re distressed about the damage during shipping.<\/b>
\n\u6211\u660e\u767d\u60a8\u662f\u56e0\u70ba\u5546\u54c1\u5728\u904b\u9001\u9014\u4e2d\u7834\u640d\u800c\u611f\u5230\u4e0d\u6109\u5feb\u5c0d\u5427\uff1f
\n<\/span>
\nIs my understanding correct?
\n<\/b>\u6211\u7684\u7406\u89e3\u6b63\u78ba\u55ce\uff1f<\/span><\/h5>\n

 <\/p>\n

\u9019\u88e1\u95dc\u9375\u7684\u55ae\u5b57\u662f\u300cunderstand\u300d\u3002<\/span><\/p>\n

\u5982\u679c\u5f7c\u6b64\u9593\u7684\u300cunderstanding\u300d\u6c92\u6709\u540c\u6b65\u7684\u8a71\uff0c\u5c31\u6c92\u8fa6\u6cd5\u5f88\u597d\u5730\u300chandling\u300d\u4e86\u3002<\/span><\/p>\n

\u53e6\u5916\uff0c\u5982\u679c\u4f60\u60f3\u8981\u5411\u9867\u5ba2\u8a62\u554f\u66f4\u591a\u7d30\u7bc0\uff0c\u53ef\u4ee5\u4f7f\u7528\u4ee5\u4e0b\u77ed\u53e5\u3002<\/span><\/p>\n

 <\/p>\n

Could you please tell me the details of the damages?<\/b>
\n\u53ef\u4ee5\u8acb\u60a8\u544a\u8a34\u6211\u95dc\u65bc\u5546\u54c1\u640d\u50b7\u7684\u66f4\u8a73\u7d30\u8cc7\u8a0a\u55ce\uff1f<\/span><\/h5>\n

 <\/p>\n

\u5c0d\u65bc\u6295\u8a34\u5167\u5bb9\u81f4\u6b49<\/b><\/span><\/p>\n

 <\/p>\n

\u5982\u679c\u5df2\u7d93\u641e\u6e05\u695a\u6295\u8a34\u7684\u5167\u5bb9\uff0c\u63a5\u4e0b\u4f86\u5c31\u662f\u79ae\u8c8c\u5730\u8ddf\u5c0d\u65b9\u81f4\u6b49\u3002<\/span><\/p>\n

 <\/p>\n

We are very sorry for your inconvenience in sending the wrong order.<\/b>
\n\u5c0d\u65bc\u5bc4\u9001\u932f\u8aa4\u8a02\u55ae\u9020\u6210\u60a8\u7684\u4e0d\u4fbf\uff0c\u6211\u5011\u6df1\u8868\u6b49\u610f\u3002
\n<\/span>
\nWe deeply apologize for the inconvenience caused by the delay.<\/b>
\n\u56e0\u70ba\u5546\u54c1\u5ef6\u9072\u9020\u6210\u60a8\u7684\u4e0d\u4fbf\uff0c\u6211\u5011\u6df1\u8868\u6b49\u610f\u3002
\n<\/span>
\nPlease accept our sincere apologies for the inconvenience.<\/b>
\n\u5c0d\u65bc\u9020\u6210\u60a8\u7684\u4e0d\u4fbf\uff0c\u6211\u5011\u6df1\u8868\u6b49\u610f\u3002<\/span><\/h5>\n

 <\/p>\n

\u300cvery sorry\u300d\u8207\u300capologize\u300d\u662f\u95dc\u9375\u5b57\u3002<\/span><\/p>\n

\u7b2c3\u500b\u77ed\u53e5\u662f\u975e\u5e38\u79ae\u8c8c\u7684\u8868\u9054\u65b9\u5f0f\uff0c\u76f4\u8b6f\u5c31\u662f\u300c\u975e\u5e38\u62b1\u6b49\uff0c\u8acb\u554f\u60a8\u80fd\u63a5\u53d7\u6211\u5011\u7684\u9053\u6b49\u55ce\uff1f\u300d\u3002<\/span><\/p>\n

 <\/p>\n

\u56de\u61c9\u6295\u8a34\u5167\u5bb9<\/b><\/span><\/p>\n

 <\/p>\n

\u6700\u5f8c\uff0c\u6211\u5011\u8981\u4f86\u56de\u61c9\u6295\u8a34\u7684\u5167\u5bb9\u3002\u7531\u65bc\u4e0d\u662f\u7acb\u523b\u5c31\u80fd\u63d0\u51fa\u89e3\u6c7a\u65b9\u6848\uff0c\u6211\u5011\u9700\u8981\u8abf\u67e5\u72c0\u6cc1\u8207\u4e8b\u5be6\u67e5\u6838\u3002<\/span><\/p>\n

 <\/p>\n

Can I place you on hold for 2 minutes while I am checking your order history?<\/b>
\n\u6b63\u5728\u78ba\u8a8d\u60a8\u7684\u8cfc\u8cb7\u7d00\u9304\uff0c\u53ef\u4ee5\u8acb\u60a8\u7b49\u62112\u5206\u9418\u55ce\uff1f
\n<\/span>
\nWe are currently investigating the cause of this mistake.<\/b>
\n\u73fe\u5728\uff0c\u6211\u5011\u6b63\u5728\u8abf\u67e5\u6b64\u932f\u8aa4\u7684\u539f\u56e0\u3002
\n<\/span>
\nWe are looking into the matter and will let you know what we find out.<\/b>
\n\u73fe\u5728\uff0c\u6211\u5011\u5728\u8abf\u67e5\u9019\u4ef6\u4e8b\uff0c\u4e26\u5c07\u8b93\u60a8\u77e5\u9053\u6211\u5011\u7684\u8abf\u67e5\u7d50\u679c\u3002<\/span><\/h5>\n

 <\/p>\n

\u6295\u8a34\u5167\u5bb9\u5927\u591a\u90fd\u662f\u7121\u6cd5\u7acb\u523b\u56de\u7b54\u7684\u554f\u984c\uff0c\u6240\u4ee5\u5fc5\u9700\u8981\u5728\u516c\u53f8\u5167\u9032\u884c\u78ba\u8a8d\u4f5c\u696d\u3002<\/span><\/p>\n

\u61c9\u5c0d\u65b9\u5f0f\u5404\u6709\u4e0d\u540c\uff0c\u50cf\u662f\u7b2c\u4e00\u7a2e\u60c5\u6cc1\u662f\u50c5\u9650\u96fb\u8a71\u61c9\u5c0d\u6642\u4f7f\u7528\uff0c\u5176\u4ed6\u7684\u4e5f\u53ef\u4ee5\u5728\u96fb\u5b50\u90f5\u4ef6\u56de\u8986\u6642\u4f7f\u7528\u3002<\/span><\/p>\n

\u5404\u4f4d\u8b39\u8a18\u300cchek\u300d\u3001\u300cinvestigate\u300d\u3001\u300clook into\u300d\u9019\u4e9b\u52d5\u8a5e\u662f\u95dc\u9375\u5b57\u3002<\/span><\/p>\n

 <\/p>\n

\u6295\u8a34\u5167\u5bb9\u5347\u7d1a\u5230\u66f4\u9ad8\u7d1a\u5225<\/b><\/span><\/p>\n

 <\/p>\n

\u6295\u8a34\u5167\u5bb9\u4e2d\u4e5f\u6709\u5f88\u591a\u5149\u9760\u81ea\u5df1\u7121\u6cd5\u61c9\u5c0d\u7684\u56f0\u96e3\u6848\u4ef6\u3002<\/span><\/p>\n

\u9019\u88e1\u8981\u4ecb\u7d39\u7576\u4f60\u5411\u4e0a\u7d1a\u78ba\u8a8d\u6642\uff0c\u53ef\u4ee5\u4f7f\u7528\u7684\u4e00\u4e9b\u77ed\u53e5\u3002<\/span><\/p>\n

 <\/p>\n

I’m so sorry, but I am unable to answer it. May I ask my manager?<\/b>
\n\u6211\u5f88\u62b1\u6b49\uff0c\u9019\u500b\u554f\u984c\u6211\u6c92\u8fa6\u6cd5\u56de\u7b54\uff0c\u53ef\u4ee5\u8b93\u6211\u53bb\u8acb\u793a\u4e0a\u7d1a\u55ce\uff1f
\n<\/span>
\nI’ll ask my manager, so could you please wait for a moment?<\/b>
\n\u6211\u6703\u8ddf\u4e0a\u7d1a\u505a\u78ba\u8a8d\uff0c\u6240\u4ee5\u53ef\u4ee5\u8acb\u60a8\u7a0d\u5f85\u7247\u523b\u55ce\uff1f<\/span><\/h5>\n

 <\/p>\n

\u300cI’m sorry, but \u301c\u300d\u662f\u5c0d\u5c0d\u65b9\u4e0d\u5229\u7684\u6d88\u606f\u6216\u7121\u6cd5\u61c9\u5c0d\u6642\u53ef\u4ee5\u4f7f\u7528\u7684\u524d\u7f6e\u77ed\u53e5\u3002<\/span><\/p>\n

 <\/p>\n

\u70ba\u6295\u8a34\u63d0\u4f9b\u89e3\u6c7a\u65b9\u6848<\/b><\/span><\/p>\n

 <\/p>\n

\u9075\u5f9e\u516c\u53f8\u7684\u898f\u5b9a\uff0c\u63d0\u51fa\u89e3\u6c7a\u65b9\u6848\u5427\uff01<\/span><\/p>\n

 <\/p>\n

We would like to exchange your item with a new one.<\/b>
\n\u6211\u5011\u53ef\u4ee5\u5e6b\u4f60\u628a\u7522\u54c1\u63db\u65b0\u3002
\n<\/span>
\nAs a gesture of our regret, we would like to offer a full refund.<\/b>
\n\u70ba\u8868\u6b49\u610f\uff0c\u6211\u5011\u9858\u610f\u5168\u984d\u9000\u6b3e\u3002<\/span><\/h5>\n

 <\/p>\n

\u300cAs a gesture of our regret\u300d\u662f\u300c\u70ba\u4e86\u8868\u793a\u6b49\u610f\u300d\u7684\u610f\u601d\uff0c\u9019\u88e1\u53ef\u4ee5\u76f4\u63a5\u8a18\u61b6\u5c31\u597d\u3002<\/span><\/p>\n

 <\/p>\n

\u614e\u91cd\u5730\u62d2\u7d55\u6295\u8a34\u5167\u5bb9<\/b><\/span><\/p>\n

 <\/p>\n

\u5728\u6295\u8a34\u4e2d\u4e5f\u6703\u6709\u4e0a\u7d1a\u7121\u6cd5\u8655\u7406\u7684\u4e8b\u60c5\u3002\u6240\u4ee5\u6211\u8981\u4f86\u4ecb\u7d39\u5728\u614e\u91cd\u5730\u62d2\u7d55\u6295\u8a34\u6642\u53ef\u4ee5\u4f7f\u7528\u7684\u77ed\u53e5\u3002<\/span><\/p>\n

 <\/p>\n

I’m afraid it’s not possible to do so now.<\/b>
\n\u975e\u5e38\u62b1\u6b49\uff0c\u4f46\u73fe\u968e\u6bb5\u7121\u6cd5\u66ff\u60a8\u8655\u7406\u3002
\n<\/span>
\nI’m afraid that’s against company rules.<\/b>
\n\u975e\u5e38\u62b1\u6b49\uff0c\u6839\u64da\u516c\u53f8\u898f\u5b9a\u6211\u5011\u7121\u6cd5\u56de\u61c9\u60a8\u7684\u8981\u6c42\u3002<\/span><\/h5>\n

 <\/p>\n

\u5728\u50b3\u9054\u907a\u61be\u7684\u6d88\u606f\u7d66\u5c0d\u65b9\u6642\u53ef\u4ee5\u4f7f\u7528\u300cI’m afraid ~\u300d\u3002\u5404\u4f4d\u4e5f\u53ef\u4ee5\u5c07\u9019\u500b\u4e00\u8d77\u8a18\u4f4f\u5594\uff01<\/span><\/p>\n

 <\/p>\n

\u7d50\u675f\u6295\u8a34\uff0c\u5411\u5c0d\u65b9\u50b3\u9054\u611f\u8b1d<\/b><\/span><\/p>\n

 <\/p>\n

\u89e3\u6c7a\u6295\u8a34\u5f8c\uff0c\u5404\u4f4d\u53ef\u4ee5\u5411\u9867\u5ba2\u8868\u9054\u8b1d\u610f\u3002<\/span><\/p>\n

 <\/p>\n

Thank you so much for your kind understanding.<\/b>
\n\u975e\u5e38\u611f\u8b1d\u60a8\u7684\u7406\u89e3\u3002
\n<\/span>
\nThank you very much for your patience and understanding.<\/b>
\n\u975e\u5e38\u611f\u8b1d\u60a8\u7684\u8010\u5fc3\u8207\u9ad4\u8ad2\u3002<\/span><\/h5>\n

 <\/p>\n

\u6295\u8a34\u7684\u6642\u5019\u53ef\u4ee5\u4f7f\u7528\u7684\u77ed\u53e5<\/b><\/h2>\n

 <\/p>\n

\u6700\u5f8c\u8981\u4f86\u4ecb\u7d39\u7576\u4f60\u81ea\u5df1\u5728\u6295\u8a34\u6642\u53ef\u4ee5\u4f7f\u7528\u7684\u77ed\u53e5\u3002<\/span><\/p>\n

 <\/p>\n

I’m calling to make a complaint.<\/b>
\n\u6211\u6253\u96fb\u8a71\u4f86\u662f\u70ba\u4e86\u62b1\u6028\u4e00\u4e9b\u4e8b\u60c5\u3002
\n<\/span>
\nI am sorry to trouble you but my package has not arrived yet.<\/b>
\n\u5f88\u62b1\u6b49\u6253\u64fe\u4f60\uff0c\u4f46\u6211\u7684\u5305\u88f9\u9084\u6c92\u4f86\u3002
\n<\/span>
\nI hope this is the last time this happens.<\/b>
\n\u6211\u5e0c\u671b\u9019\u662f\u6700\u5f8c\u4e00\u6b21\u767c\u751f\u3002<\/span><\/h5>\n

 <\/p>\n

\u300cI am sorry to trouble you but \u301c\u300d\u662f\u5728\u8868\u9054\u62b1\u6028\u524d\u7684\u524d\u7f6e\u77ed\u53e5\u3002<\/span><\/p>\n

\u5404\u4f4d\u53ef\u4ee5\u8a18\u4f4f\u5b83\u662f\u300c\u5f88\u62b1\u6b49\u6253\u64fe\u4e00\u4e0b\u300d\u7684\u610f\u601d\u3002<\/span><\/p>\n

 <\/p>\n

\u7e3d\u7d50<\/b><\/h2>\n

\u5404\u4f4d\u89ba\u5f97\u5982\u4f55\uff1f<\/span><\/p>\n

\u8655\u7406\u5ba2\u8a34\u6642\u5fc5\u9808\u4f7f\u7528\u975e\u5e38\u6709\u79ae\u8c8c\u6027\u7684\u82f1\u6587\uff0c\u4e0d\u7ba1\u662f\u96fb\u5b50\u90f5\u4ef6\u3001\u96fb\u8a71\uff0c\u9084\u662f\u9762\u5c0d\u9762\u90fd\u80fd\u5920\u4f7f\u7528\u3002<\/span><\/p>\n

\u53e6\u5916\uff0c\u7531\u65bc\u5b83\u662f\u4e00\u7a2e\u79ae\u8c8c\u6027\u7684\u8868\u9054\uff0c\u56e0\u6b64\u662f\u5b78\u7fd2\u5546\u696d\u82f1\u6587\u7684\u597d\u984c\u6750\u3002<\/span><\/p>\n

\u5404\u4f4d\u53ef\u4ee5\u8a66\u8457\u60f3\u50cf\u5404\u7a2e\u72c0\u6cc1\u4e26\u8a66\u8457\u8f38\u51fa\u4f60\u7684\u82f1\u6587\u80fd\u529b\u5594\uff01<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

\u5728\u5546\u696d\u884c\u70ba\u4e2d\uff0c\u9047\u5230\u554f\u984c\u662f\u4e0d\u53ef\u907f\u514d\u7684\u3002 \u50cf\u662f\u4ea4\u8ca8\u65e5\u671f\u63a8\u9072\u3001\u5546\u54c1\u6709\u7f3a\u9677\u6216\u662f\u5bc4\u932f\u5546\u54c1\u7b49\u3002 \u50cf\u9019\u7a2e\u6642\u5019\uff0c\u6211\u5011\u7169\u60f1\u7684\u901a\u5e38\u662f\u4f86\u81ea\u9867\u5ba2\u7684\u300c\u6295\u8a34\u300d\u3002 \u901a\u5e38\u662f\u56e0\u70ba\u9867\u5ba2\u7d93\u6b77\u4e86\u9810\u6599\u4e4b\u5916\u7684\u7d93\u6b77\u800c\u611f\u5230\u56f0\u64fe\u6216\u61a4\u6012\u3002 \u5982\u679c\u662f\u6211\u5011\u9019\u908a\u7684\u932f\u8aa4\u6642\uff0c\u6211\u5011\u5fc5\u9808\u53bb\u5e6b\u9867\u5ba2\u89e3\u6c7a\u554f\u984c\u624d\u884c\u3002\u6211\u5011\u6703\u5148\u8ddf\u5c0d\u65b9\u9053\u6b49\uff0c\u7136\u5f8c\u518d\u9032\u884c\u8655\u7406\u3002 \u6211\u5011\u901a\u5e38\u5047\u8a2d\u9867\u5ba2\u6295\u8a34\u7684\u624b\u6bb5\u662f\u9762\u5c0d\u9762\u3001\u96fb\u8a71\uff0c\u4ee5\u53ca\u96fb\u5b50\u90f5\u4ef6\u7b49\u3002 \u7531\u65bc\u8655\u7406\u5ba2\u8a34\u662f\u4e00\u7a2e\u975e\u5e38\u6709\u79ae\u8c8c\u7684\u8868\u9054\u65b9\u5f0f\uff0c\u6211\u8a8d\u70ba\u5404\u4f4d\u4e0d\u9700\u8981\u592a\u64d4\u5fc3\u9019\u4e9b\u8868\u9054\u65b9\u5f0f\u4e4b\u9593\u7684\u5dee\u7570\u3002 \u6b64\u5916\uff0c\u5728\u5ba2\u8a34\u4e2d\u4e5f\u6703\u6709\u7121\u6cd5\u61c9\u5c0d\u7684\u6295\u8a34\u4e8b\u4ef6\u767c\u751f\u5462\u2026\u2026 \u6211\u5011\u4e5f\u6703\u5728\u9019\u7bc7\u6587\u7ae0\u4e2d\u7528\u82f1\u6587\u8ddf\u5404\u4f4d\u4ecb\u7d39\uff0c\u6211\u5011\u5728\u7528\u4e2d\u6587\u8655\u7406\u5145\u6eff\u58d3\u529b\u7684\u6295\u8a34\u6848\u4ef6\u6642\u6703\u7528\u5230\u7684\u8868\u9054\u65b9\u5f0f\u3002   \u6295\u8a34\u7684\u82f1\u6587\u600e\u9ebc\u8aaa\uff1f   \u7528\u82f1\u6587\u8868\u9054\u6295\u8a34\u7684\u6642\u5019\uff0c\u8a72\u7528\u54ea\u500b\u55ae\u5b57\u6bd4\u8f03\u5408\u9069\u5462\uff1f \u96d6\u7136\u6709\u300cclaim\u300d\u9019\u500b\u55ae\u5b57\uff0c\u4f46\u662f\u9019\u4e26\u4e0d\u5408\u9069\u3002\u56e0\u70ba\u9019\u662f\u300c\u8981\u6c42\u3001\u8acb\u6c42\u300d\u7684\u610f\u601d\uff0c\u8acb\u5404\u4f4d\u591a\u52a0\u6ce8\u610f\u3002 \u4e2d\u6587\u7684\u300c\u6295\u8a34\u3001\u62b1\u6028\u300d\u5728\u82f1\u6587\u4e2d\u76f8\u7576\u65bc\u300ccomplaint\u300d\u9019\u500b\u55ae\u5b57\uff0c\u5b83\u7684\u52d5\u8a5e\u662f\u300ccomplain\u300d\u3002 \u63a5\u4e0b\u4f86\u6703\u4ecb\u7d39\u8207\u4e4b\u76f8\u95dc\u7684\u55ae\u5b57\uff0c\u8acb\u5404\u4f4d\u4f86\u78ba\u8a8d\u4e00\u4e0b\u3002   complaints handling \u6295\u8a34\u8655\u7406 complainer \u6295\u8a34\u4eba\u3001\u5634\u4e0a\u8aaa\u8457\u4e0d\u6eff\u7684\u4eba\u3001\u62b1\u6028\u7684\u4eba dissatisfied customer \u5c0d\u65bc\u670d\u52d9\u6c92\u6709\u611f\u5230\u6eff\u8db3\u7684\u9867\u5ba2\uff0c\u8207\u6295\u8a34\u4eba\u4e0d\u540c   \u5728\u570b\u5916\u5c0d\u65bc\u5ba2\u8a34\u8655\u7406\u662f\u76f8\u7576\u56b4\u8b39\u7684\uff0c\u6240\u4ee5\u6211\u5011\u6703\u7528\u542b\u6709\u638c\u63e1\u5c0d\u8a71\u4e3b\u5c0e\u6b0a\u4e26\u5de7\u5999\u8655\u7406\u610f\u601d\u7684\u300chandling\u300d\u3002   \u8655\u7406\u5ba2\u8a34\u6642\u53ef\u4ee5\u4f7f\u7528\u7684\u77ed\u53e5   \u63a5\u4e0b\u4f86\u4ecb\u7d39\u8655\u7406\u5ba2\u8a34\u6642\u53ef\u4ee5\u4f7f\u7528\u7684\u77ed\u53e5\u5427\u3002 \u8b93\u6211\u5011\u4e00\u8d77\u6309\u7167\u6642\u9593\u9806\u5e8f\u4f86\u5b78\u7fd2\uff0c\u8ca0\u8cac\u4eba\u5bdf\u89ba\u5230\u9867\u5ba2\u7684\u6295\u8a34\u5f8c\u6703\u4f7f\u7528\u7684\u8868\u9054\u65b9\u5f0f\u5427\uff01   \u4ee5\u540c\u7406\u5fc3\u770b\u5f85\u6295\u8a34\u5167\u5bb9   \u5047\u8a2d\u662f\u96fb\u8a71\u61c9\u5c0d\u6216\u9762\u5c0d\u9762\u7b49\u5834\u666f\uff0c\u9762\u5c0d\u9867\u5ba2\u7684\u6295\u8a34\u8981\u4ee5\u5c0d\u65b9\u7acb\u5834\u50be\u807d\u662f\u5f88\u91cd\u8981\u7684\u4e00\u4ef6\u4e8b\u3002 \u300c\u6211\u80fd\u5920\u7406\u89e3\u60a8\u7684\u4e0d\u6eff\u4e4b\u8655\u3002\u300d \u50cf\u9019\u6a23\u8868\u9054\u51fa\u4f60\u5354\u52a9\u5c0d\u65b9\u7684\u614b\u5ea6\u3002   I understand (what you mean). \u6211\u660e\u767d\u60a8\u6240\u8aaa\u7684\u3002 I see (what you are saying). \u6211\u61c2\u60a8\u8aaa\u7684\u3002   \u5982\u679c\u662f\u96fb\u8a71\u61c9\u5c0d\u7684\u8a71\uff0c\u6211\u5011\u5fc5\u9808\u638c\u63e1\u6642\u6a5f\u4e26\u6642\u5e38\u5411\u5c0d\u65b9\u8868\u9054\u4f60\u7684\u7406\u89e3\u3002 \u5728\u5411\u5c0d\u65b9\u8868\u9054\u7406\u89e3\u7684\u6642\u5019\uff0c\u7528 \u300cYes, ma’am\/sir\u201d\u300d\u5c31OK\u4e86\u3002   \u611f\u8b1d\u5c0d\u65b9\u63d0\u4f9b\u610f\u898b\u56de\u994b   \u9867\u5ba2\u90fd\u9858\u610f\u82b1\u6642\u9593\u63d0\u4f9b\u6539\u5584\u670d\u52d9\u7684\u5efa\u8b70\u4e86\uff0c\u90a3\u9ebc\u5728\u9053\u6b49\u8207\u89e3\u6c7a\u554f\u984c\u4e4b\u524d\uff0c\u6211\u5011\u9996\u5148\u8a72\u505a\u7684\u662f\u5411\u5c0d\u65b9\u81f4\u8b1d\u3002   Thank you for taking the time to tell us. \u611f\u8b1d\u60a8\u82b1\u8cbb\u5bf6\u8cb4\u7684\u6642\u9593\u806f\u7e6b\u6211\u5011\u3002 Thank you for letting us know about your experience with our services. \u611f\u8b1d\u60a8\u8b93\u6211\u5011\u77e5\u9053\u60a8\u5c0d\u672c\u516c\u53f8\u670d\u52d9\u7684\u5bf6\u8cb4\u610f\u898b\u3002   \u7531\u65bc\u4e0d\u662f\u7279\u5225\u96e3\u7684\u8868\u9054\uff0c\u53ea\u8981\u7528Thank you for \u301c\u5c31OK\u4e86\u3002   \u8907\u8aa6\u4e00\u6b21\u6295\u8a34\u5167\u5bb9\u7684\u6982\u8981   \u9867\u5ba2\u7684\u6295\u8a34\u5167\u5bb9\u901a\u5e38\u6703\u7531\u6545\u4e8b\u7684\u5f62\u5f0f\u7d44\u6210\uff0c\u800c\u4e14\u5f80\u5f80\u6703\u5f88\u5197\u9577\u3002 \u70ba\u4e86\u8b93\u9867\u5ba2\u7372\u5f97\u9069\u7576\u7684\u5354\u52a9\uff0c\u5404\u4f4d\u53ef\u4ee5\u5617\u8a66\u4e86\u89e3\u5ba2\u6236\u7684\u610f\u5716\u4e26\u8907\u8aa6\u4e00\u6b21\u3002\u5982\u679c\u6211\u5011\u7406\u89e3\u932f\u8aa4\u7684\u8a71\uff0c\u9867\u5ba2\u4e5f\u6703\u8a02\u6b63\u6211\u5011\u7684\u932f\u8aa4\u3002 \u5728\u521d\u671f\u968e\u6bb5\u76f8\u4e92\u78ba\u8a8d\u4ea4\u8ac7\u5167\u5bb9\u662f\u975e\u5e38\u91cd\u8981\u7684\u3002   Please, let me clarify my understanding. \u8acb\u8b93\u6211\u78ba\u8a8d\u4e00\u4e0b\u6211\u7684\u7406\u89e3\u662f\u5426\u6b63\u78ba\u3002 I can see that you are … Continue reading 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